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Strong written and verbal communication skills required.Accountable, ethical, good decision-making ability.Associates, or Bachelor’s degree preferred, or equivalent years of related experience.Demonstrate valuable interpersonal skills.Handle high volume of external inbound customer and sales agent inquiries.Transact routine financial and non-financial activity on client accounts with both expediency and accuracy.Ability to handle most customer interactions independently.Ability to explain basic information in functional area.Assist team members daily to complete work in order to meet departmental and regulatory standards.Effective decision making based on comprehensive case analysis.Service Analyst e stablishes high quality customer relationships using informational resources and technical knowledge. We are looking for customer- focused, accountable, efficient and engaged professionals who are guided by a commitment to service excellence. The Service Organization strives to provide best in class service by making every service experience a positive one. New York Life’s Service Organization is hiring Service Analyst for its New York Service Center. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.Īre you a personable, customer-service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader? If so, New York Life Insurance Company may be the company for you. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. We want employees to feel proud about being part of a company that is committed to doing the right thing. When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness.